March 17, 2026

Amazon’s AI Broke the Store: 6.3 Million Orders Lost

Amazon’s AI Broke the Store: 6.3 Million Orders Lost

Amazon just proved that "moving fast and breaking things" with AI can cost a 99% Drop in a single day. In Episode 69, we go inside the "high blast radius" incidents that forced the most operationally disciplined company on Earth into a 90-day...

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Amazon just proved that "moving fast and breaking things" with AI can cost a 99% Drop in a single day.
In Episode 69, we go inside the "high blast radius" incidents that forced the most operationally disciplined company on Earth into a 90-day emergency code freeze. We also break down a landmark federal ruling that blocks AI shopping agents from touching Amazon's platform—a move that could rewrite the future of e-commerce.
Inside this episode:
  • The 99% Crash: How AI coding tools led to a total collapse in North American orders.
  • The Internal Scrub: Why Amazon's leadership deleted mentions of "Gen AI" from incident reports before meeting with staff.
  • The Perplexity Ruling: Why "User Consent" no longer means "Platform Authorization" for AI agents.
  • The Advertising Crisis: How AI agents bypass Amazon's $56 billion ad business.
  • Microsoft’s Strategic Pivot: Licensing a competitor's model to protect a $1 trillion selloff.
  • Firefox & Claude: How AI found 14 high-security bugs in just 20 minutes.

If you build software, manage teams using AI tools, or run systems that cannot fail, this episode explains what happens when AI adoption moves faster than operational discipline. 🎧 Watch the full episode of What the AI?!

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