AI Took the Customer Service Job

Jeff and Annie are back with another round of “Wait, what?!” moments from the AI world. Mira Murati raises $2 billion for a stealth company no one can quite explain. DeepMind’s new robots don’t need the cloud—or a human form—to do real work. And Claude is now building apps straight from your chat window.

We also cover:

• The surprising potential of disembodied robot arms
• What AI-native customer service looks like in the wild
• The ethics breakdown in Anthropic’s latest red-teaming tests
• Big legal shifts in AI training data and fair use